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Quality Progress: Open to Change

The ISO 9001 revision is scheduled for release in September. In this Quality Progress article (open access), find out how business sectors will handle revisions to their own guidance documents in the coming years.

What’s Your Theory?

This article encourages the use of driver diagrams in quality management, and explains their advantages, creation, development, and use. A driver diagram serves as a tool for building a testable hypothesis. It consists of a team's shared theory of...

Turning on the Light Bulb

This article offers advice to quality professionals on how to help managers and employees embrace an understanding of quality that is more about management principles, systems theory, and the broad concept of performance excellence. This type of...