Learn why ISO 9001, one of the world's best known standards, is being revised. Plus, hear about the how and why of auditing standards.
We’ve all been there. At one time or another, we’ve had to dust off our resumes and interview for jobs. Many of us have been on the other side of the job search, as hiring managers. It’s a task, I … Continue reading →
A five-step framework helps service organizations lay the foundation for building a service quality program.
In the November issue of Six Sigma Forum Magazine, read a case study showing how Six Sigma helped a brewing and beverage organization recover $26 million.
Apple's fingerprint sensor, Touch ID, is the flagship feature on the iPhone 5S. But it doesn't always work the way it...
The troubled healthcare.gov website now has a queueing system to help it cope with excess capacity. If someone visits the...
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