In troubleshooting, businesses can take a step away from reliance on experience or memory if problem solvers have handy a check sheet of all historical causes and their respective corrective actions. The goal is to optimize the situation by moving...
The author describes how he used his knowledge of quality methods to deal with a serious medical problem. He explains how he reviewed data about the divergent treatment recommendations of various physicians, and about the risks involved with each...
ISO 9001, "Quality Management Systems -- Requirements", is a standard promulgated by the International Organization for Standardization. This article describes some of the differences between international standard 9001:2008 and draft standard ISO...
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